Returns 

 

At Lilly Hill We want you to be confident with your purchase so we offer all our clients the option of a full refund (less shipping) for any change of mind on an item purchased at full price and returned within 14 days of receipt of purchase in original condition.

Items purchased at sale price are not eligible for change of mind returns. 

Faulty or Damaged goods.

Every item sent out undergoes a strict quality control process.

If you have received an item with a fault/damage, please contact us regarding an assessment. Once we have deemed the item to be faulty/damaged, we will happily offer a replacement, refund or store credit.

Earrings, hats & head wear.

For health and hygiene, we do not accept returns on these items.

RETURNS INFORMATION 

All on-line/postal returns must be posted within 14 days of purchase to:

Email: infolillyh@gmail.com

Return address -   

                        Lilly Hill

                        Shop 1-2/251 Soldiers Point Road

                        Salamander Bay 2317 NSW

Please note: Items must be returned in the same manner they were received. They should be new, unused and with all tags attached. Returns that are damaged, soiled or altered will not be accepted.

We will aim to process your return within 72 hours of receiving your returned parcel.

Please allow 3-5 business days for the refund to appear in your account.