Full refunds are provided for items purchased at full price, returned within 14 days of receipt of purchase.
Exchange or Credit.
You are eligible for an Exchange or Store Credit for:
Items purchased at full price.
Items purchased on sale.
Please note, store credits are valid for 6 months.
Faulty or Damaged goods.
Every item sent out undergoes a strict quality control process.
If you have received an item with a fault/damage, please contact us regarding an assessment. Once we have deemed the item to be faulty/damaged, we will happily offer a replacement, refund or store credit.
Earrings, hats & head wear.
For health and hygiene, we do not accept returns on these items.
All returns much be posted within 14 days of purchase to:
Return address - Lilly Hill
Shop 1-2/251 Soldiers Point Road
Salamander Bay 2317 NSW
Please note: Items must be returned in the same manner they were received. They should be new, unused and with all tags attached. Returns that are damaged, soiled or altered will not be accepted.
We will aim to process your return within 72 hours of receiving your returned parcel.
Please allow 3-5 business days for the refund to appear in your account.